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Page 8 - Customer Manual01
P. 8


                                                                                                                                 As we constantly endeavour to improve our standards of service, we aim to provide our service
                                                                                                                                 efficiently and effectively. The bouquet of services that we shall offer during the construction of
                                                                                                                                 your home are outlined below.

                                                                                                                                                                  MODES OF SERVICES

                                                                                                                                 On-Call And Email Assistance
                                                                                                                                 •  Reach out to your relationship manager on call for any assistance
                                                                                                                                 •  Our relationship managers are available on call
                                                                                                                                     - For Resident Indian customers: 10 AM to 6 PM IST from Monday to Friday
                                                                                                                                 •  You can also e-mail your Relationship Manager or mail on and your
                                                                                                                                     Relationship  Manager will get back to you to resolve your queries in 48 working hours.

                                                                                                                                 Customer Engagement: Extended Touchpoints

                                                                                                                                   Our customers become a part of the extended Runwal Group family and we leave no stone
                                                                                                                                   unturned to establish, maintain and nurture a social connect with them. We organize events
                                                                                                                                   from time to time to celebrate a season, festival or a special day with our esteemed customers.
                                                                                                                                   This could be anything from a health & fitness event to a Christmas carnival or a cricket match.

                                                                                                                                   We shall be inviting you for these engagement events as they help us in gaining valuable
                                                                                                                                   insights from you. It also helps in developing a feeling of community and bonding where you can
                                                                                                                                   interact with other customers, your future neighbours. Of course, the underlying idea behind all
                                                                                                                                   these events is to leave our worries behind and have some fun.
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