Page 7 - Customer Manual01
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2. OUR CUSTOMER SERVICE CENTER







          Runwal Group’s Customer Relationship Management team welcomes you on board. This is your
          welcome guide, which will take you through the next steps towards acquiring your home at the
          Runwal Group and will attempt to answer the questions in your mind at this moment. This also
          describes the responsibilities of both buyer and the developer in this process.




                      KEY PRINCIPLES THAT GUIDE RELATIONSHIP
                                         WITH OUR CUSTOMERS





            Uncompromised  Quality: Superior quality commitment to offer best in class residences.

            Trust:                                   We display the highest standards of honesty and trust in all our
                                   interactions with all stakeholders, most importantly our customers.

            Transparency:                     We provide clear, relevant and timely information through various
                                   channels to help customers make informed decisions.

            Customer Centricity:          Managing expectations of stakeholders and driving customer centricity
                                   in the organization, internal and external customers and supplier
                                   relationship.
            Innovation:                          Innovations in design, systems and class processes  to differentiate our
                                   products/ services.





          Runwal  Group  is  pleased  to  provide  you  with  a  Relationship  Manager  in  customer  care  for
          assisting you in your home buying journey of our flagship products from your booking until
          possession of your home. Your Relationship Manager would have already connected with you and
          shared his/her coordinates, and this section is intended to share our service philosophy &
          bouquet of services with you.
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