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Page 6 - Customer Manual01
P. 6

2. OUR CUSTOMER SERVICE CENTER







                                                                                                                                  Runwal Group’s Customer Relationship Management team welcomes you on board. This is your
                                                                                                                                  welcome guide, which will take you through the next steps towards acquiring your home at the
                                                                                                                                  Runwal Group and will attempt to answer the questions in your mind at this moment. This also
                                                                                                                                  describes the responsibilities of both buyer and the developer in this process.




                                                                                                                                             KEY PRINCIPLES THAT GUIDE RELATIONSHIP
                                                                                                                                                                WITH OUR CUSTOMERS





                                                                                                                                   Uncompromised  Quality: Superior quality commitment to offer best in class residences.

                                                                                                                                   Trust:                                   We display the highest standards of honesty and trust in all our
                                                                                                                                                          interactions with all stakeholders, most importantly our customers.

                                                                                                                                   Transparency:                     We provide clear, relevant and timely information through various
                                                                                                                                                          channels to help customers make informed decisions.

                                                                                                                                   Customer Centricity:          Managing expectations of stakeholders and driving customer centricity
                                                                                                                                                          in the organization, internal and external customers and supplier
                                                                                                                                                          relationship.
                                                                                                                                   Innovation:                          Innovations in design, systems and class processes  to differentiate our
                                                                                                                                                          products/ services.





                                                                                                                                  Runwal  Group  is  pleased  to  provide  you  with  a  Relationship  Manager  in  customer  care  for
                                                                                                                                  assisting you in your home buying journey of our flagship products from your booking until
                                                                                                                                  possession of your home. Your Relationship Manager would have already connected with you and
                                                                                                                                  shared his/her coordinates, and this section is intended to share our service philosophy &
                                                                                                                                  bouquet of services with you.
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