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Page 29 - Customer Manual01
P. 29


          Documentation and payments - Important aspects to note:
            All documents issued by Runwal Group will be of standard format and content. We will not be
            able to accept requests for changes to the format or content.
            Source of payments towards the residence booked: Runwal Group follows stringent norms for
            payment acceptance. We will only be able to accept payments towards the residence from the
            account(s) of the applicant(s) only. Payments received from third parties / non-applicants will be
            returned to the remitter, and continue to appear outstanding against the unit booked. Hence we
            would request you to make a note of this important aspect and ensure all payments made to us
            are from your own account(s) only. In case of delay in payment due to rejection of payments
            remitted through third party accounts, we will be constrained to charge interest (MCLR + 2%
            p.a) as per the terms of the application. Hence please take care to make payments from your
            own account(s) only.

          Option of Power of Attorney (POA):
            In case all/any of the applicant(s) are unable to be present personally for the registration at
            Mumbai, a Power of Attorney can be given to someone who you wish to have as your
            representative for the registration.
            It is mandatory that all POAs used for executing the agreement for sale must be registered.

            The constituted attorney must send the POA completed document, typed on ` 500 stamp paper
            (Govt. of Maharashtra) or on franked paper of ` 500 (Govt. of Maharashtra) to the country where
            the applicant or the co-applicant currently resides.

            Authentication formalities need to be completed by the applicant or the co-applicant and the
            same (the physical copy after authentication) needs to be sent back to your constituted attorney
            in Mumbai.

            Your constituted attorney in Mumbai needs to get the POA notarized along with the "Before Me"
            seal and signature by a notary public.

          Contact Details and Protocol
           The customer care Relationship Manager shall be your single point of contact for all
           interactions and queries with respect to this booking.

           In the interest of better schedule and time management, meetings with your relationship
           manager at the head office will be organized only basis prior appointments.

           You can email your queries/complaints at
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