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Page 14 - Customer Manual01
P. 14

4. KEY STEPS IN THE JOURNEY







                                                                                                                                 Runwal Group Service Commitment
                                                                                                                                 Runwal Group Customer Care shall be at your service from the day of your booking, until
                                                                                                                                 possession of your residence, to facilitate your payments and provide you with regular updates on
                                                                                                                                 the progress of your residence.


                                                                                                                                 Your responsibility at this stage
                                                                                                                                 1. The above time bound instalments will be payable without the need of a formal demand letter
                                                                                                                                   to "Runwal Group." since they are time-bound and linked only to the application date.

                                                                                                                                 2.In case of delays in payment from customers, Runwal Group will be constrained to utilise cash
                                                                                                                                   flows from other borrowed sources, and correspondingly charge interest (MCLR + 2% p.a) on
                                                                                                                                   delayed     payments      from     customers,      in   line    with    the    terms     of    the
                                                                                                                                   application/allotment/agreement. Please note that frequent and long delays can lead to
                                                                                                                                   cancellation.

                                                                                                                                 3.Runwal  Group follows stringent norms for payment acceptance. We will be able to accept
                                                                                                                                   payments towards  the residence from the account(s) of the applicant(s) only. Payments
                                                                                                                                   received from third parties / non-applicants will be returned to the remitter and continue to
                                                                                                                                   appear outstanding against the unit booked. In case of delay in payment due to rejection
                                                                                                                                   of'payments remitted-through 3rd party accounts, we will be constrained to charge interest
                                                                                                                                   (MCLR + 2% p.a) as per the terms of the application. Hence please take care to ensure
                                                                                                                                   payments from your own accounts only.
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